Refund Policy

Quick summary: Contact us within 30 calendar days after delivery. Change-of-mind returns must be unused, undamaged, and include the accompanying accessories. For an eligible return, we provide a prepaid label and pay the return shipping cost. We charge no restocking fee and do not offer exchanges. Approved refunds go to the original payment method.

Last updated: October 20, 2026

Return window and eligibility

Changed-mind and item-problem requests

Submit your return request within 30 calendar days after the item is delivered. A change-of-mind return must be unused and undamaged, with the accessories that accompanied the item. We also accept requests for items that arrive damaged or defective, are the wrong item, are missing parts, or are materially different from their product description. Contact us promptly so we can review the issue and provide instructions.

How to request a return

Contact us before sending an item

1. Email support@yollink.com or call +1 (703) 456-2859 with your order number, the item, and the reason for the request.
2. For damage, defects, wrong items, missing parts, or a material mismatch, describe what happened and include clear photos if available.
3. Wait for our return instructions and prepaid shipping label before sending anything. We will provide the correct return destination. Do not send a return to the correspondence address listed below unless we specifically direct you to do so.
4. Pack the item and accompanying accessories securely and use the label and instructions we provide.

Return shipping, fees, and exchanges

For an approved return, Yollink pays the return shipping cost and provides a prepaid return label. We do not charge a restocking fee. We do not offer exchanges; if you want a different item, request an eligible return and place a separate order after receiving the refund.

Refunds

Refund issuance and bank posting

After the returned item reaches us, we will inspect it and notify you about the approved refund. For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

The 10-calendar-day period above starts after we receive and inspect a returned item. It does not apply to an order canceled before shipment; if we approve a cancellation before shipment, we will issue the refund promptly. A bank or payment provider controls how quickly a credit appears in your account.

Orders with a problem

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us with your order number and details. We will review the issue and provide the next steps. Do not discard the item or send it back before receiving instructions. Nothing in this policy limits rights that cannot be waived under applicable law.

Related policies

See our Shipping Policy, Payment Information, and Terms of Service. For help, visit Contact.

Store and contact information

Store name: Yollink
Business name shown in the Shopify store profile: KRYSTA LAVERNE COOPER FUNY LLC
Domain: yollink.com
Email: support@yollink.com
Phone: +1 (703) 456-2859
Correspondence address: 5583 Trent Ct APT 210, Alexandria, VA 22311, United States

This address is for correspondence and is not a retail, pickup, or return location. Contact us first for the correct return destination.